Repair guidance / Smeg / BR6
The door stays locked after drying
Tell us whether the programme has actually ended or is still cooling down. A model may retain the lock during particular stages. Do not force the handle; provide the display state, elapsed waiting time and whether water is visible.
A different pattern: washing works but drying does not
Separate the successful wash from the unsuccessful drying stage. Record whether the drum turns, the load becomes warm and the drying phase ends normally. A combined appliance has model-specific drying arrangements, so a general tumble-dryer diagnosis should not be assumed.
A repair in a flat or a room reached by stairs
Include the floor level, entry arrangements and any stairs between the entrance and the equipment. These are practical booking details, not a reason to move the appliance yourself or promise that a repair can be completed on arrival.
Identify this Smeg model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Arranging help in Orpington
Give the full BR6 postcode and a contact number for the Orpington property. Ask for the applicable visit charge and model acceptance before making arrangements. A model being listed on a guide is not confirmation of parts or an available appointment.
Questions for this repair enquiry
What details help with “the door stays locked after drying”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the door stays locked after drying”, say what still works and what no longer happens. If the other pattern, “washing works but drying does not”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Orpington postcode; they prepare the enquiry without identifying a part in advance.
How does “washing works but drying does not” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a repair in a flat or a room reached by stairs — so the assessment can account for safe access as well as the reported behaviour.