Repair guidance / Saniflo / BR2
The motor hums but waste does not clear
Stop connected water use and switch the unit off safely if this can be done from a dry position. A hum without pumping is not a reason to keep restarting it. Do not remove the lid or put tools into the unit.
A different pattern: the unit runs continuously
Tell us whether running continues when every connected fixture is unused. Continuous operation can involve the incoming flow or the unit itself. Stop connected water use, keep clear of wet electrics and do not assume that a replacement switch alone will resolve it.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Saniflo model
Copy the complete Saniflo model name from a safely accessible label. Different pumping units serve different connected fixtures; a similar shape does not establish replacement suitability.
Hayes in Bromley, Kent
Use the full BR2 address so this enquiry is identified as Hayes in Bromley, Kent. Include the appliance location within the property and the most useful contact number; a place name alone is not enough to confirm the visit.
Questions for this repair enquiry
What details help with “the motor hums but waste does not clear”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the motor hums but waste does not clear”, say what still works and what no longer happens. If the other pattern, “the unit runs continuously”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Hayes postcode; they prepare the enquiry without identifying a part in advance.
How does “the unit runs continuously” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.