Repair guidance / Saniflo / BR1
The unit runs continuously
Tell us whether running continues when every connected fixture is unused. Continuous operation can involve the incoming flow or the unit itself. Stop connected water use, keep clear of wet electrics and do not assume that a replacement switch alone will resolve it.
A different pattern: the unit starts by itself repeatedly
Describe the interval between starts and whether a toilet or other connected fixture is being used. Repeated short operation differs from a single long run. Give the exact model and connection details; do not alter discharge or non-return fittings as an experiment.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Saniflo model
Copy the complete Saniflo model name from a safely accessible label. Different pumping units serve different connected fixtures; a similar shape does not establish replacement suitability.
Bromley and the full address
Send the full postcode and entry details with the Bromley address. If the equipment is in a flat, describe the route from the entrance to the room. Address and access are checked before a Monday–Thursday appointment is confirmed.
Questions for this repair enquiry
What details help with “the unit runs continuously”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the unit runs continuously”, say what still works and what no longer happens. If the other pattern, “the unit starts by itself repeatedly”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bromley postcode; they prepare the enquiry without identifying a part in advance.
How does “the unit starts by itself repeatedly” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.