Repair guidance / LG / BR1 / BR2
The appliance is completely unresponsive
Separate a dark display from a lit panel that will not accept a setting. Tell us about any recent electrical work and which other appliances are affected. This enquiry covers existing electric equipment; new gas installation or LPG conversion is outside the service.
A different pattern: one zone will not heat
Identify the affected zone and whether the remaining zones respond normally. Include whether the hob is induction, ceramic or solid plate. Similar-looking surfaces use different systems, and the position of the failed zone does not identify a replacement component.
Equipment sharing space with other fittings
Mention stacked equipment, adjacent storage or a cupboard arrangement that limits access. An external picture can be useful. Leave the surrounding fittings in place until the person assessing the job confirms what access is required.
Identify this LG model
Record the full model and serial number and whether the symptom appears during washing, draining or spinning.
Bickley: distinguish BR1 from BR2
Bickley addresses can fall within BR1 or BR2. Include the full postcode rather than selecting a district from the town name. Keep any entry instructions alongside the address so the intended property can be checked before arranging the visit.
Questions for this repair enquiry
What details help with “the appliance is completely unresponsive”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the appliance is completely unresponsive”, say what still works and what no longer happens. If the other pattern, “one zone will not heat”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bickley postcode; they prepare the enquiry without identifying a part in advance.
How does “one zone will not heat” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — equipment sharing space with other fittings — so the assessment can account for safe access as well as the reported behaviour.