Repair guidance / LG / BR2
The machine does not fill
Tell us whether it starts pumping, gives a warning or stays completely silent. Mention a recently moved machine or changed sink connection. Do not pull an integrated dishwasher out to reach the inlet or defeat a protective device.
A different pattern: glasses develop marks
Separate food residue, a removable film and permanent-looking cloudiness when describing the result. Note any change in detergent or salt and rinse-aid indications. Use only products intended for the appliance; unfamiliar chemicals make a later assessment more difficult.
A repair in a flat or a room reached by stairs
Include the floor level, entry arrangements and any stairs between the entrance and the equipment. These are practical booking details, not a reason to move the appliance yourself or promise that a repair can be completed on arrival.
Identify this LG model
Record the full model and serial number and whether the symptom appears during washing, draining or spinning.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “the machine does not fill”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the machine does not fill”, say what still works and what no longer happens. If the other pattern, “glasses develop marks”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “glasses develop marks” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a repair in a flat or a room reached by stairs — so the assessment can account for safe access as well as the reported behaviour.