Repair guidance / Lamona / BR2
Touch controls do not respond
Note whether the panel is dark, shows a lock symbol or reacts without changing the heat setting. A normal user lock procedure is model-specific. Do not apply cleaning liquid to a powered control area or assume a new control module is needed from the symptom alone.
A different pattern: one zone will not heat
Identify the affected zone and whether the remaining zones respond normally. Include whether the hob is induction, ceramic or solid plate. Similar-looking surfaces use different systems, and the position of the failed zone does not identify a replacement component.
A repair in a flat or a room reached by stairs
Include the floor level, entry arrangements and any stairs between the entrance and the equipment. These are practical booking details, not a reason to move the appliance yourself or promise that a repair can be completed on arrival.
Identify this Lamona model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “touch controls do not respond”?
Keep the last successful operation separate from the first sign of the problem. For a report of “touch controls do not respond”, say what still works and what no longer happens. If the other pattern, “one zone will not heat”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “one zone will not heat” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a repair in a flat or a room reached by stairs — so the assessment can account for safe access as well as the reported behaviour.