Repair guidance / Lamona / BR7
The unit has no visible power
Report whether the internal light, display and any usual operating sound have all stopped. Mention recent electrical work or a protective device operating. Do not pull a heavy unit out or open electrical housings to trace the supply.
A different pattern: the freezer temperature rises
Report the warning indication, any existing temperature reading and whether food has begun to soften. Do not rely on the sound of the appliance as proof that food is being kept cold. This service excludes compressor replacement and sealed refrigerant-circuit work.
A repair in a flat or a room reached by stairs
Include the floor level, entry arrangements and any stairs between the entrance and the equipment. These are practical booking details, not a reason to move the appliance yourself or promise that a repair can be completed on arrival.
Identify this Lamona model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Chislehurst address and access
Include the full BR7 postcode and entry instructions for the Chislehurst property. If the equipment is integrated or concealed behind a furniture door, mention that in the enquiry. Leave panels in place and identify any access restriction in words or an external photograph.
Questions for this repair enquiry
What details help with “the unit has no visible power”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the unit has no visible power”, say what still works and what no longer happens. If the other pattern, “the freezer temperature rises”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Chislehurst postcode; they prepare the enquiry without identifying a part in advance.
How does “the freezer temperature rises” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a repair in a flat or a room reached by stairs — so the assessment can account for safe access as well as the reported behaviour.