Repair guidance / Hotpoint / BR5
The wash phase leaves water
Explain whether pumping can be heard and whether the machine reaches the rinse or spin. Remaining water can affect both laundry and drying performance. Do not open a water-filled machine or undo a drain connection to test it.
A different pattern: washing works but drying does not
Separate the successful wash from the unsuccessful drying stage. Record whether the drum turns, the load becomes warm and the drying phase ends normally. A combined appliance has model-specific drying arrangements, so a general tumble-dryer diagnosis should not be assumed.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Hotpoint model
Tell us the full model number and any service-code information printed on the label.
A clear Petts Wood repair brief
Use the complete BR5 postcode for the Petts Wood address. Write the displayed error exactly, including spaces or leading zeros where present, and distinguish it from the appliance model. Those two identifiers serve different purposes.
Questions for this repair enquiry
What details help with “the wash phase leaves water”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the wash phase leaves water”, say what still works and what no longer happens. If the other pattern, “washing works but drying does not”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Petts Wood postcode; they prepare the enquiry without identifying a part in advance.
How does “washing works but drying does not” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.