Repair guidance / Hotpoint / BR2
Drying never starts after washing
Note whether water remains in the drum or the machine stops before the transition to drying. A problem earlier in the programme can prevent drying from being authorised. Tell us the last successful stage and the selected combined programme.
A different pattern: a drying warning appears
Quote the exact characters and identify whether they appear before heating, during tumbling or at the end. Different model families can use similar-looking warnings for different conditions. Keep the error description alongside the full model rather than ordering a part from the code alone.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Hotpoint model
Tell us the full model number and any service-code information printed on the label.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “drying never starts after washing”?
Keep the last successful operation separate from the first sign of the problem. For a report of “drying never starts after washing”, say what still works and what no longer happens. If the other pattern, “a drying warning appears”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “a drying warning appears” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.