Repair guidance / Grundig / BR1 / BR2
The drum turns unevenly
Say whether the uneven movement occurs during washing, spinning, drying or all three. A drying reversal pattern can differ from the rapid spin. A short description of the stage and load is more useful than assuming a motor fault from the movement alone.
A different pattern: washing works but drying does not
Separate the successful wash from the unsuccessful drying stage. Record whether the drum turns, the load becomes warm and the drying phase ends normally. A combined appliance has model-specific drying arrangements, so a general tumble-dryer diagnosis should not be assumed.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Grundig model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Bickley: distinguish BR1 from BR2
Bickley addresses can fall within BR1 or BR2. Include the full postcode rather than selecting a district from the town name. Keep any entry instructions alongside the address so the intended property can be checked before arranging the visit.
Questions for this repair enquiry
What details help with “the drum turns unevenly”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the drum turns unevenly”, say what still works and what no longer happens. If the other pattern, “washing works but drying does not”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bickley postcode; they prepare the enquiry without identifying a part in advance.
How does “washing works but drying does not” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.