Repair guidance / Grundig / BR2
The drum does not turn
Tell us whether the display lights and whether a motor sound is heard before the dryer stops. A stationary drum can have more than one cause. Do not push-start the drum, defeat the door switch or continue running the appliance while it is stalled.
A different pattern: the dryer stops before clothes are dry
Give the selected automatic or timed programme and the approximate stopping point. Sensor behaviour, load composition and a fault stop can look alike at the end. Include any warning and whether the appliance reports a normal completion.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Grundig model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “the drum does not turn”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the drum does not turn”, say what still works and what no longer happens. If the other pattern, “the dryer stops before clothes are dry”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “the dryer stops before clothes are dry” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.