Repair guidance / Franke / BR1
An induction zone does not recognise a pan
Describe whether the same pan works on another suitable zone and whether other compatible pans are affected. Pan suitability and zone operation need separating. Do not remove the glass or access power electronics to investigate recognition warnings.
A different pattern: the appliance is completely unresponsive
Separate a dark display from a lit panel that will not accept a setting. Tell us about any recent electrical work and which other appliances are affected. This enquiry covers existing electric equipment; new gas installation or LPG conversion is outside the service.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Franke model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Bromley and the full address
Send the full postcode and entry details with the Bromley address. If the equipment is in a flat, describe the route from the entrance to the room. Address and access are checked before a Monday–Thursday appointment is confirmed.
Questions for this repair enquiry
What details help with “an induction zone does not recognise a pan”?
Keep the last successful operation separate from the first sign of the problem. For a report of “an induction zone does not recognise a pan”, say what still works and what no longer happens. If the other pattern, “the appliance is completely unresponsive”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bromley postcode; they prepare the enquiry without identifying a part in advance.
How does “the appliance is completely unresponsive” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.