Repair guidance / Electrolux / BR2
Drying never starts after washing
Note whether water remains in the drum or the machine stops before the transition to drying. A problem earlier in the programme can prevent drying from being authorised. Tell us the last successful stage and the selected combined programme.
A different pattern: washing works but drying does not
Separate the successful wash from the unsuccessful drying stage. Record whether the drum turns, the load becomes warm and the drying phase ends normally. A combined appliance has model-specific drying arrangements, so a general tumble-dryer diagnosis should not be assumed.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Electrolux model
Include the product number (PNC), model and serial number from the label, if safely visible.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “drying never starts after washing”?
Keep the last successful operation separate from the first sign of the problem. For a report of “drying never starts after washing”, say what still works and what no longer happens. If the other pattern, “washing works but drying does not”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “washing works but drying does not” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.