Repair guidance / Caple / BR2
Water remains after the programme
Describe the amount of water visible, when the cycle stopped and whether a drain sound was heard. Some water below the filter area can be normal for a particular design. Do not tilt the machine to clear a warning or remove a hose while water is present.
A different pattern: the cycle ends much too soon
Record the chosen programme, the approximate running time and whether the display reports completion or an error. A cancelled cycle and an early fault stop are different patterns. Tell us whether the machine filled, washed or drained before it stopped.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Caple model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Hayes in Bromley, Kent
Use the full BR2 address so this enquiry is identified as Hayes in Bromley, Kent. Include the appliance location within the property and the most useful contact number; a place name alone is not enough to confirm the visit.
Questions for this repair enquiry
What details help with “water remains after the programme”?
Keep the last successful operation separate from the first sign of the problem. For a report of “water remains after the programme”, say what still works and what no longer happens. If the other pattern, “the cycle ends much too soon”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Hayes postcode; they prepare the enquiry without identifying a part in advance.
How does “the cycle ends much too soon” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.