Repair guidance / Candy / BR2
Drying never starts after washing
Note whether water remains in the drum or the machine stops before the transition to drying. A problem earlier in the programme can prevent drying from being authorised. Tell us the last successful stage and the selected combined programme.
A different pattern: the drum turns unevenly
Say whether the uneven movement occurs during washing, spinning, drying or all three. A drying reversal pattern can differ from the rapid spin. A short description of the stage and load is more useful than assuming a motor fault from the movement alone.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Candy model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
Preparing the Keston visit
Keep the Keston address and complete postcode together with the equipment details. Mention whether this enquiry concerns a fitted appliance, an existing pump or a unit below the kitchen sink so the intended work is clear before booking.
Questions for this repair enquiry
What details help with “drying never starts after washing”?
Keep the last successful operation separate from the first sign of the problem. For a report of “drying never starts after washing”, say what still works and what no longer happens. If the other pattern, “the drum turns unevenly”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Keston postcode; they prepare the enquiry without identifying a part in advance.
How does “the drum turns unevenly” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.