Repair guidance / Candy / BR5
A warning appears when cooking starts
Copy the exact code and note whether one zone or the whole hob is affected. Include the sequence between pan placement, control selection and warning. Similar code formats on different product families must not be treated as an interchangeable diagnosis.
A different pattern: the hob cuts out after warming
Record how many zones were in use and whether the display stayed active when heating stopped. Mention whether the behaviour began after surrounding cabinetry was changed. Do not block ventilation or attempt internal cooling or power modifications.
Limited working space around the equipment
Give the available working space and describe anything that obstructs normal access. An appliance being visible does not make it safe to pull out or loosen: cables, connected pipework, fixings and the surrounding floor need to be considered before any movement.
Identify this Candy model
Provide the complete model and serial number from a safely accessible rating label. Do not remove panels or move heavy equipment to find it.
A clear Petts Wood repair brief
Use the complete BR5 postcode for the Petts Wood address. Write the displayed error exactly, including spaces or leading zeros where present, and distinguish it from the appliance model. Those two identifiers serve different purposes.
Questions for this repair enquiry
What details help with “a warning appears when cooking starts”?
Keep the last successful operation separate from the first sign of the problem. For a report of “a warning appears when cooking starts”, say what still works and what no longer happens. If the other pattern, “the hob cuts out after warming”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Petts Wood postcode; they prepare the enquiry without identifying a part in advance.
How does “the hob cuts out after warming” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — limited working space around the equipment — so the assessment can account for safe access as well as the reported behaviour.