Repair guidance / Britannia / BR1 / BR2
The appliance is completely unresponsive
Separate a dark display from a lit panel that will not accept a setting. Tell us about any recent electrical work and which other appliances are affected. This enquiry covers existing electric equipment; new gas installation or LPG conversion is outside the service.
A different pattern: the supply protection operates
Switch off and stop use if the hob trips a protective device. Tell us whether the event happened immediately, during a setting change or after a period of cooking. Never bypass protection or repeatedly reset it to keep the hob running.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this Britannia model
Include the full model, fuel type, serial number and which oven, hob zone or control has failed. Gas work and engineer qualification must be confirmed before acceptance.
Bickley: distinguish BR1 from BR2
Bickley addresses can fall within BR1 or BR2. Include the full postcode rather than selecting a district from the town name. Keep any entry instructions alongside the address so the intended property can be checked before arranging the visit.
Questions for this repair enquiry
What details help with “the appliance is completely unresponsive”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the appliance is completely unresponsive”, say what still works and what no longer happens. If the other pattern, “the supply protection operates”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bickley postcode; they prepare the enquiry without identifying a part in advance.
How does “the supply protection operates” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.