Repair guidance / AEG / BR5
The wash phase leaves water
Explain whether pumping can be heard and whether the machine reaches the rinse or spin. Remaining water can affect both laundry and drying performance. Do not open a water-filled machine or undo a drain connection to test it.
A different pattern: the door stays locked after drying
Tell us whether the programme has actually ended or is still cooling down. A model may retain the lock during particular stages. Do not force the handle; provide the display state, elapsed waiting time and whether water is visible.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this AEG model
Include the product number (PNC) from the rating label if it is safely accessible.
A clear Petts Wood repair brief
Use the complete BR5 postcode for the Petts Wood address. Write the displayed error exactly, including spaces or leading zeros where present, and distinguish it from the appliance model. Those two identifiers serve different purposes.
Questions for this repair enquiry
What details help with “the wash phase leaves water”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the wash phase leaves water”, say what still works and what no longer happens. If the other pattern, “the door stays locked after drying”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Petts Wood postcode; they prepare the enquiry without identifying a part in advance.
How does “the door stays locked after drying” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.