Repair guidance / AEG / BR1
Clothes are warm but remain wet
Give the washing load size and the amount left for drying. Many combined machines have a smaller drying capacity than washing capacity; use the particular manual rather than a general kilogram figure. Persistent dampness with an appropriate load needs inspection of the drying system.
A different pattern: drying never starts after washing
Note whether water remains in the drum or the machine stops before the transition to drying. A problem earlier in the programme can prevent drying from being authorised. Tell us the last successful stage and the selected combined programme.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this AEG model
Include the product number (PNC) from the rating label if it is safely accessible.
Bromley and the full address
Send the full postcode and entry details with the Bromley address. If the equipment is in a flat, describe the route from the entrance to the room. Address and access are checked before a Monday–Thursday appointment is confirmed.
Questions for this repair enquiry
What details help with “clothes are warm but remain wet”?
Keep the last successful operation separate from the first sign of the problem. For a report of “clothes are warm but remain wet”, say what still works and what no longer happens. If the other pattern, “drying never starts after washing”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bromley postcode; they prepare the enquiry without identifying a part in advance.
How does “drying never starts after washing” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.