Repair guidance / AEG / BR1 / BR2
An error appears only after running
Copy the full warning and the time or stage when it appears. Include whether the load is warm, wet or almost dry at that point. A warning arising after warm-up is useful evidence, but the exact failed component still needs inspection.
A different pattern: the drum turns without useful heat
Identify whether the dryer is vented, condenser or heat pump and whether clothes remain cold throughout. Those types manage heat differently, so the same symptom does not imply the same part. Stop if there is a burning smell rather than repeating long test runs.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this AEG model
Include the product number (PNC) from the rating label if it is safely accessible.
Bickley: distinguish BR1 from BR2
Bickley addresses can fall within BR1 or BR2. Include the full postcode rather than selecting a district from the town name. Keep any entry instructions alongside the address so the intended property can be checked before arranging the visit.
Questions for this repair enquiry
What details help with “an error appears only after running”?
Keep the last successful operation separate from the first sign of the problem. For a report of “an error appears only after running”, say what still works and what no longer happens. If the other pattern, “the drum turns without useful heat”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Bickley postcode; they prepare the enquiry without identifying a part in advance.
How does “the drum turns without useful heat” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.