Repair guidance / AEG / BR2
The fan runs but the oven stays cold
Specify the selected function and which cavity is affected. A rotating fan does not confirm that the heating circuit is working, and a cold result does not identify the failed part. Record whether another normal cooking function behaves differently without opening any panels.
A different pattern: one cavity works and the other fails
For a double oven, keep the upper and lower cavity observations separate. Tell us whether the affected cavity has a working light, fan and display. This avoids turning one function fault into an inaccurate description of a completely dead cooker.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this AEG model
Include the product number (PNC) from the rating label if it is safely accessible.
Hayes in Bromley, Kent
Use the full BR2 address so this enquiry is identified as Hayes in Bromley, Kent. Include the appliance location within the property and the most useful contact number; a place name alone is not enough to confirm the visit.
Questions for this repair enquiry
What details help with “the fan runs but the oven stays cold”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the fan runs but the oven stays cold”, say what still works and what no longer happens. If the other pattern, “one cavity works and the other fails”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Hayes postcode; they prepare the enquiry without identifying a part in advance.
How does “one cavity works and the other fails” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.