Repair guidance / AEG / BR7
The unit has no visible power
Report whether the internal light, display and any usual operating sound have all stopped. Mention recent electrical work or a protective device operating. Do not pull a heavy unit out or open electrical housings to trace the supply.
A different pattern: the fridge section is freezing food
Explain where the affected food sits and whether the change is widespread or close to one surface. Include the selected setting and any recent control changes. An unusually cold result does not by itself identify a thermostat or sensor that needs replacing.
A fitted appliance behind a furniture door
Describe the visible furniture panel, plinth and surrounding cupboards. A built-in appliance needs its access and connection arrangement checked before removal; do not detach cabinetry or pull the appliance forward to make the enquiry.
Identify this AEG model
Include the product number (PNC) from the rating label if it is safely accessible.
Chislehurst address and access
Include the full BR7 postcode and entry instructions for the Chislehurst property. If the equipment is integrated or concealed behind a furniture door, mention that in the enquiry. Leave panels in place and identify any access restriction in words or an external photograph.
Questions for this repair enquiry
What details help with “the unit has no visible power”?
Keep the last successful operation separate from the first sign of the problem. For a report of “the unit has no visible power”, say what still works and what no longer happens. If the other pattern, “the fridge section is freezing food”, has also occurred, include its timing as a separate observation. Send these details with the full model and your Chislehurst postcode; they prepare the enquiry without identifying a part in advance.
How does “the fridge section is freezing food” change the enquiry?
Treat that as additional evidence rather than proof that both symptoms have one cause. Explain whether the two patterns began together or appeared at different times. Include the fitting context — a fitted appliance behind a furniture door — so the assessment can account for safe access as well as the reported behaviour.